Help & Support

We ship worldwide via dedicated priority lines.

🇺🇸 USA: 5-12 Business Days

🇪🇺 EU/UK: 5-14 Business Days

*Processing time: 1-3 days.*

Don't panic! It's normal for priority shipping. Status may stay on 'Label Created' for 3-5 days while traveling internationally. It will update rapidly once handed to local couriers like USPS/Royal Mail.

100% Discreet. We ship in unmarked reinforced cartons.

There are NO logos, NO product images, and NO sensitive words on the label.

What your neighbors see:

Plain black packaging. No logos, no 'adult' words on the label. 100% Confidential.

Discreet plain black external packaging

What you see:

A premium matte black gift box inside. Protected and elegant.

Premium matte black gift box inside

For your privacy, transactions appear as 'MT TECH'. There is no mention of 'MythToy' or adult products on your statement.

We select materials based on the best tactile experience. Our vibrators and air-pulse tools are 100% non-porous medical-grade silicone for hygiene. Our strokers (male masturbators) use high-grade, skin-like TPE to ensure the softest and most realistic texture possible. All are Phthalate-free.

Yes! We stand by our engineering. We offer a 1-Year Limited Warranty on all electronic devices. If it fails, we replace it.

Due to hygiene reasons, we cannot accept returns on opened items. However, we offer free replacements for any defective units. Please contact support with your order number.

Air-Pulse technology uses rapid waves of air pressure to stimulate the clitoris without direct contact. It mimics the sensation of oral sex and is the core tech behind our Onyx series.

Yes, all our products are designed to be waterproof, though the technology varies by model:

Magnetic Charging: These offer the highest level of waterproof integrity. With no physical openings, they are 100% airtight and the easiest to maintain.

Pin-port / DC Charging: These are also waterproof (typically IPX7). These ports are engineered with internal water-sealing technology or tight-fit silicone sleeves. While safe for bath use, they require more care—you must ensure the port is completely free of water and debris before charging to prevent corrosion.

In short: All our devices are shower and bath-friendly, but for the best long-term performance, we recommend patting the charging area dry immediately after use.